Policy on the processing of personal data

Generic Mobile cares about your privacy. You should feel safe when you entrust us with your personal data. That is why we have drawn up this policy. It is based on current data protection legislation and clarifies how we work to safeguard your rights and your privacy.

The purpose of this policy is to inform you how we process your personal data, what we use it for, who can access it, and under what conditions. Below is an automatic translation of our policy from Swedish.

Background and how Generic Mobile uses personal data

We process your personal data primarily to fulfill our obligations towards you. Our starting point is not to process more personal data than necessary for the purpose, and we always strive to minimize the use of privacy-sensitive data.

We also need your personal data to provide you with good service, for example in terms of case management, follow-up, information and marketing. We may also need your personal data to comply with legal requirements and to carry out customer and market analyses.

Personal data are not stored for a longer period than is necessary for the purposes of the processing. In this case, the decisive factor for time may be an ongoing billing relationship or other service use.
In connection with the termination of a subscription, personal data will be retained for up to 12 months and then deleted.


Generic Mobile Systems Sweden AB, 556462-7213 is the data controller, which means that we are responsible for how your personal data is processed and that your rights are safeguarded.


Personal data that Generic Mobile processes

Generic Mobile does not process personal data other than when it is needed to fulfill contractual and legal obligations. Here are examples of the personal data we process:

  • Name
  • Address
  • E-mail address
  • Telephone number
  • Fax number
  • Personal identification number
  • User name
  • Bank-related data (e.g. direct debit, invoice via internet banking)
  • Information that you have registered voluntarily and voluntarily provide
  • Content that you publish yourself, so-called user-generated content

Purposes of processing

Generic Mobile processes personal data in the course of its business. This is done for the following purposes:

  1. To create a subscription
  2. To maintain your subscriptions, update contact information, etc.
  3. To manage customer interface with identity and customer log
  4. To charge subscriptions and distribute invoices
  5. To handle any complaints
  6. To handle support cases
  7. To send welcome information
  8. To send operational information
  9. To distribute webinar invites
  10. To send you an offer to update your subscription/service
  11. To send newsletters
  12. To be able to assist customers with invoicing documents
  13. To send offers and information
  14. In order to create the conditions for - and to capture new leads
  15. To assist police and other authorities in law enforcement
  16. To create the conditions for new contacts and new business opportunities

Legal basis for processing

For personal data processing operations carried out on the basis of the described purposes, the following legal bases apply:

  • For items 1-12 under the Purposes of Processing section above, the legal basis for processing your personal data is to enable Generic Mobile to fulfill the agreements between the parties.
  • For items 13-14 under the Purposes of Processing section above, the legal basis for processing your personal data is that Generic Mobile's interest in processing your personal data for the purposes described above outweighs the data subject's interest in protection against privacy infringement.
  • For point 15 under the section Purpose of processing above, the legal basis for processing your personal data is that Generic Mobile in its role as data controller shall be able to fulfill its legal obligations.
  • For point 16 under the Purposes of Processing section above, the legal basis for processing your personal data is consent where the data subject has actively and unambiguously given consent to Generic Mobile to process personal data.

How Generic Mobile gets access to your personal data

Generic Mobile tries as far as possible to obtain your consent before processing personal data. You consent to processing by using our services or by accepting our general terms and conditions.

We may also access your personal data in the following ways:

  • Data that you provide us directly
    • When you sign up for our services
    • When you register your interest in our services
    • When you register for our seminars, such as breakfast seminars and webinars
    • When you sign up for newsletters and other mailings
    • When you respond to questionnaires and surveys
  • Data recorded through your use of our services
  • Data we obtain indirectly through your supplier or operator
  • Data recorded when you visit our website
  • Data we receive from public registers
  • Information we receive when you contact us, apply for employment with us, visit us or otherwise contact us

Your rights

As a customer and user of Generic Mobile's services, you have the following rights:

  • To object to certain processing of your personal data or to ask us questions
  • To request a copy of the information we hold at any time
  • that in case of errors, you have the right to request a correction of your data

Generic Mobile has also appointed a Data Protection Officer (DPO) to whom you can ask questions.

To exercise your right, you can contact Generic Mobile Customer Service via 020-31 00 41 or via the other available contact channels found on our website www.genericmobile.se/kontakta-oss. Such requests must be made in writing and signed.

Is your personal data processed in a secure way?

Generic Mobile has developed procedures and working methods to ensure that your personal data is handled in a secure manner. The starting point is that only employees and other persons within the organization who need the personal data to perform their duties should have access to them.

In the case of sensitive personal data, specific procedures regulating, among other things, authorization controls are in place, which means a higher level of protection for your personal data.

The security systems in place are developed with your privacy in mind and provide a high level of protection against intrusion, destruction and other changes that may put your privacy at risk.

The organization has several IT security policies in place to ensure that your personal data is processed securely.

We do not transfer personal data in cases other than those explicitly stated in this policy.

Data processing and data transfer

Our starting point is not to disclose your personal data to third parties unless you have consented to it or unless it is necessary to fulfill our obligations under contract or law. In cases where we disclose personal data to third parties, we draw up confidentiality agreements or ensure that another adequate level of protection (Privacy Shield) is met and ensure that the personal data is processed in an adequate manner.

Personal data received and stored by Generic Mobile is transferred to subcontractors. Our subcontractors process and analyze personal data on behalf of Generic Mobile. This may include service delivery, invoice and goods management.

Our subcontractors operate in accordance with the Data Processing Agreements that we have established with them, to ensure the correct handling of personal data with regard to privacy and information security. Generic Mobile is the Data Controller for all processing of personal data carried out by these subcontractors on behalf of Generic Mobile.


For contact regarding GDPR and personal data issues, please contact us by email: